Proud to be the only Specialist Rape and Sexual Abuse Service in Kent to hold the National Service Standards of
Rape Crisis England and Wales and The Survivors Trust UKAS Accreditation for service provision
We do not offer services to any adult who has committed a sexual assault as an adult. StopSO UK - Tackling sexual abuse before it starts.
Contact East Kent Rape Crisis Centre
We are a registered charity set up to support survivors of sexual abuse or coercion.
We work with persons of any age, gender, sexual orientation, gender identity, race, religion or belief system. Contact us via the information provided below.
Rape Crisis England & Wales - Live Chat Helpline
The Rape Crisis England & Wales (RCEW) Live Chat Helpline offers a text-based service for women and girls who have experienced sexual violence. The Live Chat Helpline operators are there are there to listen and offer you emotional support for up to 30 minutes. You can talk about what happened to you, how you feel, and any difficulties you are facing.
To access the service, or find out more information, including opening times please click below:
Services
Support & Crisis Lines
Monday to Friday: 18:30 - 21:30
Monday to Friday: 15:00 - 17:00
Counselling & Enquiries
Monday to Friday: 09:00 to 17:00
Phone: 01227 451753
Email: info@ekrcc.org.uk
Independent Sexual Violence Advisory Services
Monday to Friday: 09:00 - 17:00
Phone: 01227 826900
Email: isva@ekrcc.org.uk
P.O. Box 353,
Canterbury,
CT2 9WA.
Registered Charity no. 1017581.
Complaints Procedure
All complaints or concerns should be made in the first instance to the Director Zoe Bell by phone 01227 451753, by email to zoebell@ekrcc.org.uk or in writing to PO Box 353 Canterbury CT2 9WA.
If a complaint to the Director is not appropriate as it is regarding the Director or the initial complaint is not resolved satisfactorily, the complaint or concern should then be made to the Management Committee (Chairperson Chris Perks) via email and addressed FOA Chris Perks to info@ekrcc.org.uk.
Every effort should be made to resolve complaints internally, however if resolution of the complaint is not reached through the above methods the BACP has a complaints procedure to manage serious complaints against its members.
In writing please send your complaint to:
BACP House
Unit 15, St Johns Business Park
Lutterworth
LE17 4HB
Or email professional_conduct@bacp.co.uk
If you are having problems making a complaint in writing please call 01455883300
East Kent Rape Crisis Centre is an organisational member of the BACP.
April 2019
Review April 2022
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